Terms of use — Remail

Remail and you.

Remail is an assisted email service that connects to Gmail and Outlook, among others, to help you view, organize and find emails, and prepare replies. Remail does not replace your contract with your email provider.

These terms govern access to and use of the service. The features and specific conditions of a paid plan must be presented before you place an order. Simply browsing the website does not create a paid subscription.

Service operator: Y SaS
Legal form: French single-shareholder simplified joint-stock company (SASU)
Share capital: 100 €
Registered office: 122 rue Amelot, 75011 Paris, France
Company registration: 104 458 583 RCS Paris
Contact: rafik@notefield.work

Your account.

You must have the necessary legal capacity or required authorization to use the service. Information you provide must be accurate, and you must be authorized to connect the email accounts concerned.

You are responsible for protecting your sign-in credentials. If you suspect unauthorized access, secure your account with your provider and notify Remail. Security procedures must not be bypassed.

Available features depend on the permissions granted to Remail and on Google or Microsoft services. Revoking a permission may prevent a feature from working.

A helping hand. You’re in control.

Remail can synchronize your messages, suggest or apply categories according to your settings, summarize conversations, find information and prepare drafts.

AI results may contain errors or omissions. Check a message’s recipients, content, attachments and commitments before confirming it. A suggestion is neither a guarantee of accuracy nor professional advice.

A suggested reply is not sent simply because it has been generated. Actions you initiate, such as sending, deleting, archiving or applying a rule, may however change your mailbox.

Availability and certain technical capabilities also depend on email providers and the service providers used by Remail.

Responsible use.

You agree to respect other people’s rights and applicable regulations. In particular, you must not use Remail to:

access an account or data without authorization;
send spam, fraudulent messages or unlawful content;
infringe another person’s confidentiality, privacy or intellectual property rights;
bypass quotas, security limits or integration terms;
disrupt the service, exploit a vulnerability or automate abusive activity.

Any protective measure or suspension must be proportionate to the risk or breach identified. Notice and an opportunity to remedy the issue should be provided where circumstances allow, without compromising security or a legal obligation.

Subscription and payment.

Before any order, the subscription process must state the total price, applicable taxes, billing period, features, usage limits and any automatic renewal. A paid order requires your explicit confirmation.

For annual billing, the monthly equivalent is shown for comparison; the total annual charge and payment schedule remain visible. Payment is due when subscribing, with no free trial.

Payments may be processed by Stripe. A payment failure may lead to restrictions on a paid plan after notice and an opportunity to resolve the issue, subject to applicable rules.

Price changes must be announced before they take effect, with the options to decline or cancel provided by law and the contract. They do not retroactively change a period already paid for.

Discover, Plus and Max cost €7.50, €12.50 and €20 per month, or €71.88, €119.88 and €215.88 per year, respectively. The equivalent monthly prices with annual billing are €5.99, €9.99 and €17.99. Subscriptions renew automatically until canceled.

You can request a refund for your subscription within 7 days of signing up. To request one, email rafik@notefield.work and include your account email address. This commercial guarantee does not limit your statutory rights, including any applicable right of withdrawal.

AI credits.

Where a plan uses credits, their quantity, counting method, renewal, validity period and treatment of any remaining balance at the end of the contract must be specified before purchase. Different actions may consume different quantities.

Credits included in a subscription and separately purchased top-ups may follow different rules. Paid overages or automatic top-ups cannot be enabled without your prior agreement to how they work and their limits.

When an allowance runs out, the relevant features may be paused under the plan’s terms. A plan must not be presented as unlimited if it has a consumption limit.

The credit and top-up system is still to be defined. This text confirms neither its current availability nor a guaranteed number of emails per credit.

Your right of withdrawal.

If you are a consumer entering into a distance contract, you generally have fourteen days from its conclusion to exercise your right of withdrawal, subject to exceptions provided by law.

You may make the request through a clear statement sent to the operator. You may use the form below, but it is not mandatory.

Sample withdrawal request
To Y SaS, 122 rue Amelot, 75011 Paris, France.
Email: rafik@notefield.work
I hereby notify you that I withdraw from the Remail subscription contract concluded on [date], associated with the email address [address].
Name: [name]
Address: [postal address]
Date: [date]
Signature: only if submitted on paper.

If you expressly request that the service begin before this period ends, the consequences and, where required by law, any proportionate amount due must be explained to you. Immediate access to a subscription does not, by itself, amount to a general waiver of this right.

Refunds following a valid withdrawal are made under the conditions and within the timeframes provided by law. Read the rules on Service Public (new tab) ↗

Cancellation and account closure.

You can cancel anytime from your subscription settings in Remail. Cancellation stops automatic renewal; your access continues until the end of the period already paid for.

Cancellation ends the contract according to the plan’s terms. Closing an account and deleting data are separate steps; they are described in the privacy policy.

The effects of account closure on integrations, synchronized copies and remaining credits must be explained before confirmation. You must be able to distinguish actions affecting Remail from actions that directly change your Gmail or Outlook account.

If the service is permanently discontinued, notice and a reasonable period must allow users to prepare for the end of access, subject to legal obligations and emergencies.

Your content stays yours.

You retain the rights you hold in your messages, attachments and other content. Remail’s use of that content is limited to processing necessary for the features and provision of the service, in accordance with the privacy policy.

You must have the necessary rights or authorizations for content you submit. AI-generated output may not be unique; any rights in that output depend on applicable rules and are not guaranteed simply by its generation.

The Remail name, visual elements and software are protected by applicable rights. Access to the service gives you a right to use it under your plan, without transferring ownership of the software.

Personal data processing is detailed in the privacy policy. Signing up does not automatically constitute consent to receive optional marketing communications.

Warranties and liability.

Remail must provide the service in accordance with the plan’s commitments and applicable law. Interruptions may occur, including for maintenance, incidents or the unavailability of an integration.

If you are a consumer, you retain the statutory guarantees applicable to digital content and services, including the legal guarantee of conformity. In the event of a defect, remedies provided by law remain available, including bringing the service into conformity and, where legal conditions are met, a price reduction or termination of the contract.

Nothing in these terms removes mandatory consumer rights or excludes liability that cannot lawfully be excluded. Using a third-party provider does not relieve Remail of its own contractual obligations.

To complete for the final plans: pre-contractual information and the statutory guarantee notice applicable to the service actually marketed.

Changes to the service.

The service and these terms may change, including to reflect regulations, security or integrations. Significant changes must be brought to your attention before they take effect, under applicable legal conditions.

A change must not retroactively deprive you of rights attached to your contract. Applicable rights to cancel, obtain a refund or decline a change are preserved. The current version must remain accessible and dated.

Let’s find a solution first.

For any complaint, contact the operator using the details at the beginning of this document, describing your request and the account concerned.

If you are a consumer and a prior written complaint has not resolved the dispute, you may use the competent consumer mediator free of charge, subject to its eligibility conditions.

Mediator: To be provided once the competent body is confirmed
Address and submission website: To be completed before commercial launch

French law is proposed as the governing law, without depriving consumers of mandatory protections available in their country of residence. In a dispute, statutory jurisdiction rules apply; these terms do not require consumers to use a court exclusively located in Paris.